TERMS AND CONDITIONS OF VENUE DECORATION
1. All stock/items hired remains the property of Elegant Touches.
2. During the hire period, the client has the sole responsibility for the hired items and insuring the items under their own wedding insurance. The Contract for Services is between Elegant Touches and the client, not the venue unless the venue is hiring the goods directly from Elegant Touches. Elegant Touches will charge the client for any of the items broken or damaged whilst in their possession breaking the terms of hire agreement. It is the responsibility of the client to reclaim any charges incurred directly from the venue.
3. Elegant Touches will not take any responsibility for any injury or damage to persons whilst the goods are in the care of the client.
4. A booking is not confirmed until a non-refundable deposit of 25% of the estimated total cost is paid for table decorations or £100 non refundable deposit for chair covers/sashes only. Half of the remaining balance is then due 3 months prior to the event date and the remaining balance is due 1 month prior to the event date. If the full payment is not received 1 month prior to the event then it will be presumed that the booking has been cancelled.
REFUNDABLE SECURITY DEPOSIT
5. A refundable security deposit of £100 is payable in addition to the hire charges to cover shortages and damages of hired items. The security deposit minus any charges incurred if any breakages or losses will be refunded within 28 days of the event taking place.
6. Items hired by the client will be collect by Elegant Touches from the venue on a specified day arranged directly with the venue by Elegant Touches. When returning DIY sashes they much be returned UNTIED AND FOLDED before their return and sashes returned tied or not folded will incur a £25 charge for time spent for us to untie and fold them.
7. Charges will be made for any lost or damaged items ( such as earth stains, burns, holes, rips and tears, candle wax, grease or deep staining. Charges will be made for any glassware that has been cracked, smashed or chipped. Charges will be at cost price plus delivery.
8. Clients are responsible for the safe keeping of all items hired including boxes that items are delivered in until the items have been collected by Elegant Touches.
9. Elegant Touches will not be liable for any delays caused by any circumstances beyond our control.
10. At the time of booking you are asked what time the venue will be available for us to arrive and begin to set up and also the start time of your event. If the room is not ready for us to start our work ( ie chairs are still stacked up, floors are wet, table cloths must be on tables and basic crockery already set a charge of £40 per hour will be charged for time delayed. Elegant Touches is not responsible for moving furniture and it is the clients responsibility to ensure the venue is prepared correctly to ensure an efficient set up.
11. Prices of products are subject to change without notice, however once a deposit is paid the prices will be held at agreed pricing unless additional items are ordered.
AMENDMENTS TO BOOKINGS
12. Clients are able to amend bookings subject to stock availability. Items when bought as part of a package that have been ordered to fulfil your order may be altered subject to additional costs. The number of chair covers/sashes/table mirrors/vases and package guests can not be reduced more than 5% of the original number ordered.
CANCELLATION
13. Any cancellation once the deposit has been paid will result in loss of deposit and any other monies paid.
14. Cancellation by the client within 8 weeks of the event date will require full payment.
15. Elegant Touches has the right to cancel a booking due to reasons beyond our control, we will do so in writing or by email returning any monies paid including deposit and recommend another reputable company.
